Dunning notices

Reminders

Reminders document the entire dunning process: affected customers, dunning levels, open documents, fees, interest and the correspondence generated.

That's what you use this page for

• An entry was created for each dunned customer.
• Items show customer, dunning level, operation type, document number, amount, outstanding amount and due date.
• Fee and calculated interest supplement the claim amount according to the basic dunning settings (Finance > Settings > Reminder levels)
• This Output format decides on the archiving and sending of the reminder.

If you want the reminder to be sent by email, select the appropriate - previously created - Email template out.

• The Reminder text from the basic dunning settings (Finance > Settings > Reminder levels) is displayed and can be edited before the reminder is sent.

Safe process

1. Open the prepared reminder.
2. Check customer, reference document, due date and outstanding balance per item.
3. Control the dunning level, fees and interest calculation.
4. Generate and check the dunning output.

Then check

• The content, total and recipient of the reminder correspond to the current open item and the released dunning process.

Related topics

• Dunning assistant
• Open items
• Financial transfer

Frequently asked questions