Dunning wizard

Dunning assistant

The dunning assistant determines overdue customer items and prepares them for a dunning run based on partner area, location and desired amount logic.

That's what you use this page for

• Customer from/to limits the customer area to be checked.
• Location limits the processing organizationally.
• Include negative amounts decides whether credits are included in the determination.
• Suggest reminders: The results list shows the items that can be dunned before they are taken over.
• Delete all suggestions reverses the dunning suggestion.
• Generate reminders creates the dunning run.

Safe process

1. Limit customer area and location.
2. Decide whether negative amounts should be offset.
3. Start the investigation and review the suggested items.
4. Clarify payments, complaints and blocks.
5. Only then create the dunning run.

Then check

• Every item taken over is actually open, due, undisputed and can be dunned.

Related topics

• Open items
• Reminders
• Financial transfer

Frequently asked questions