X-ERP.ticketsystem – automate customer service: This is how AI helps you

Good service begins the moment a customer feels: My concern has been received, understood and is on its way to the right person.

A simple moment for the user

Tickets connect partners, contacts, category, topic, status, supporter, estimated and actual time. A clear status sequence prevents answers, queries or internal work from becoming invisible.

This is how the process works

1. Be specific about the subject and problem so that someone else can reproduce it.
2. Assign customer, contact person, category, topic and responsible person.
3. Set status and priority according to agreed service practices.
4. Document analysis and time; Use AI only as a suggestion aid.
5. Check and submit the answer; Visibly mark pending customer response.
6. Only close after solution, proof and understandable closing note.

How you can recognize a good portal process

• Ticket has clear owner and next step.
• Customer does not receive any internal notes.
• Time and status reflect the actual course.
• Conclusion contains solution, not just “done”.

When the path comes to a halt

• Multiple concerns are mixed into one indivisible ticket.
• AI response promises a feature or deadline without testing.
• Ticket is closed even though the customer is still supposed to test.

This is what you take with you

Individual messages create an adaptive service story that relieves the burden on customers and the team alike.

Video

▶X-ERP ticket system

Further information / source

Related topics

1. For portal users – Unlimited user licenses for portal apps › Portal access, roles and security
2. For portal users – Unlimited user licenses for portal apps › Data flow between portal and X-ERP

Frequently asked questions