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Incoming and outgoing email rules
The rules determine in which incoming and outgoing folders emails are displayed. This makes it easier to assign emails to the right contact in the company.
Email inbox rules
The rules determine in which inbox the incoming emails from the different email addresses are displayed. This makes it easier to assign incoming emails to the correct contact in the company. Alternatively, it is possible to assign specific email folders to individual email accounts (see email accounts). If no assignment is made in the incoming rules or in the email account, all incoming emails will be sent to the first folder (usually Inbox) assigned.
Email > Settings > Inbound Rules
Fields
- Name: Search term
- Field: Determine whether to filter by email account name, sender, recipient or subject.
- Substring: The string that must be present at least in the search term.
- Destination folder: Email folder
- Sorting order: The order in which the search criteria are processed.
Email outbound rules
Operation is analogous to the input rules.
Matching depressions
Related topics
Frequently asked questions
What do I use the entry and exit rules for?
The rules make it easier to assign emails to the right contact person.